At HoorayHR, we appreciate your feedback and the time you take to share your thoughts with us. Here's a brief overview of how we handle and respond to your suggestions:
Submitting feedback
Whether you reach out via email or chat, we ensure that your feedback is collected and noted by our team.
Additionally, you’ll find a give your feedback button on every page in our software that lets you directly open our support chat, making it easy and quick to share your suggestions.
Evaluation and prioritisation
Once we receive your input, it’s carefully reviewed by our Product Owner. We prioritise feedback based on factors like impact, feasibility, and alignment with our overall goals.
Implementation and updates
As we work on your suggestions, we track progress to ensure they’re addressed appropriately. When your feedback leads to changes or improvements, we ensure these updates are integrated into our product.
Proactive Communication
We think it’s important to keep you informed. If progress is made thanks to your feedback or if we implement a suggestion, we’ll let you know what’s happening and when you can expect results.
By following this process, we make sure your voice is heard and you stay informed about how your feedback shapes our products and services. Your input is crucial in helping us improve and providing a better experience for all our customers.
See how your feedback has shaped our product on our Product Updates page.