At HoorayHR, we take your feedback seriously and appreciate the time you take to share your thoughts with us. Here’s a brief overview of how we handle and respond to your suggestions:
Receiving Feedback
Whether you reach out by email, chat, or phone, we ensure that your feedback is collected and noted by our team.
Additionally, within our software, there's a "Feedback" button below on every page that instantly opens our support chat, making it easy for you to send in suggestions on the spot.
Review and Prioritization
Once we receive your input, our Product Owner carefully reviews it. We prioritize feedback based on factors like its impact, feasibility, and how it aligns with our overall goals.
Implementation and Updates
As we work on your suggestions, we track their progress to ensure they are addressed appropriately. When your feedback leads to changes or improvements, we make sure those updates are integrated into our product.
Proactive Communication
We believe in keeping you informed. When there’s progress on your feedback or if we’re implementing a suggestion, we’ll reach out to let you know what’s happening and when you can expect to see the results.
By following this process, we ensure that your voice is heard and that you stay informed about how your feedback is shaping our products and services. Your input is crucial in helping us improve and provide a better experience for all our customers.
See how your feedback has shaped our product on our Product Updates page.